Get in Touch with Last Minute Deal
We’re here to help make your spontaneous travel dreams a reality. Whether you have questions about our deals, need assistance with a booking, or want to share feedback about your experience, we’re always ready to assist you.
Primary Contact Information
Email Support
For all inquiries, please reach out to us at: contact@lastminutedeal.org
Our email support team monitors this address 24/7 and strives to respond to all inquiries within 2-4 hours during business days and within 8-12 hours on weekends and holidays.
When to Contact Us
Booking Assistance
If you need help finding the perfect last-minute deal or have questions about a specific offer, don’t hesitate to reach out. Our team can help you navigate our platform and find deals that match your preferences and budget.
We can assist with complex bookings, group reservations, or special requests that may not be easily handled through our automated booking system.
Technical Support
Experiencing issues with our website or mobile app? Our technical support team is ready to help resolve any problems you encounter while browsing or booking through our platform.
Common technical issues we can help with include login problems, payment processing issues, search function difficulties, or mobile app malfunctions.
Booking Modifications
Need to modify or cancel a booking? Contact us as soon as possible. While last-minute deals often have specific terms and conditions, our team will work with you and our suppliers to find the best possible solution.
Please note that modification and cancellation policies vary by supplier and deal type. Our team will explain your options and any associated fees or restrictions.
Payment and Billing Questions
If you have questions about charges on your credit card, need a receipt, or encounter payment processing issues, our billing support team can provide detailed assistance.
We can help clarify any charges, provide additional documentation for expense reports, or resolve payment disputes quickly and efficiently.
Customer Service Hours
Standard Support Hours
Monday – Friday: 6:00 AM – 10:00 PM (EST) Saturday – Sunday: 8:00 AM – 8:00 PM (EST)
Emergency Support
For urgent travel-related issues, we provide limited emergency support outside standard hours. This service is reserved for situations involving imminent travel where immediate assistance is required.
Response Time Expectations
Email Inquiries
- Standard inquiries: 2-4 hours during business days
- Complex issues requiring research: 24-48 hours
- Weekend inquiries: 8-12 hours
- Emergency situations: Within 1 hour when possible
Peak Season Considerations
During high-travel seasons (summer vacation, holidays, spring break), response times may be slightly longer due to increased inquiry volume. We appreciate your patience during these busy periods.
Types of Support We Provide
Pre-Booking Support
Our team can help you understand our booking process, explain deal terms and conditions, compare different options, and answer questions about destinations or travel requirements.
We’re also available to help you set up deal alerts for specific destinations or travel dates, so you never miss out on opportunities that match your interests.
During Your Trip
If issues arise during your travel, we’re here to help coordinate with suppliers to resolve problems. While we can’t control all aspects of your travel experience, we’ll advocate on your behalf when possible.
Common travel issues we can assist with include hotel accommodation problems, flight delays affecting connections, or unexpected changes to booked activities.
Post-Trip Support
After your trip, we welcome feedback about your experience. If you encountered any issues during your travel, we’ll work with you and our suppliers to address concerns and prevent similar problems in the future.
We also appreciate positive feedback and reviews, which help us maintain high-quality partnerships with our suppliers.
Feedback and Suggestions
Platform Improvements
We value your input on how we can improve our platform and services. If you have suggestions for new features, destinations we should add, or improvements to our booking process, please share them with us.
Your feedback directly influences our development priorities and helps us create a better experience for all users.
Supplier Feedback
If you have feedback about a specific hotel, airline, or tour operator you booked through our platform, we’ll share this information with the appropriate supplier to help them improve their services.
Partnership Inquiries
Travel Suppliers
If you’re a hotel, airline, tour operator, or other travel service provider interested in partnering with Last Minute Deal, please contact us to discuss opportunities.
We’re always looking to expand our network with quality suppliers who can offer genuine last-minute deals to our users.
Business Partnerships
For corporate partnership opportunities, affiliate program inquiries, or business development discussions, please reach out through our main contact email with “Partnership Inquiry” in the subject line.
Media and Press Inquiries
Press Relations
Members of the media seeking information about Last Minute Deal, industry insights, or expert commentary on travel trends can contact us for press inquiries.
Please include “Media Inquiry” in your subject line and provide details about your publication and the nature of your request.
Social Media
Follow Us
While email remains our primary contact method, you can also connect with us on social media platforms for travel inspiration, deal announcements, and community interaction.
Social Media Response Times
We monitor our social media accounts regularly but encourage users with specific account or booking questions to contact us via email for faster, more detailed assistance.
Legal and Compliance
Legal Inquiries
For legal matters, compliance questions, or formal complaints, please contact us via email with “Legal Inquiry” in the subject line.
Such inquiries will be directed to our legal department for appropriate handling.
Before You Contact Us
Check Our FAQ
Many common questions are answered in our Frequently Asked Questions section. Checking there first might provide immediate answers to your inquiry.
Have Information Ready
To help us assist you more efficiently, please have relevant information ready when contacting us, such as booking confirmation numbers, travel dates, and specific details about your inquiry.
Our Commitment to You
Professional Service
Our customer service team is trained to provide professional, helpful, and courteous assistance with all your inquiries.
Privacy Protection
All communications with our support team are confidential and handled in accordance with our privacy policy. We never share your personal information with unauthorized parties.
Follow-Up
For complex issues, we’ll follow up to ensure your concern has been fully resolved and that you’re satisfied with the outcome.
International Users
Global Support
While we’re based in the United States, we provide support to users worldwide. Our team can assist with international bookings and destination-specific questions.
Time Zone Considerations
Please consider time zone differences when contacting us. We’ll respond to international inquiries during our standard business hours (EST).
Thank you for choosing Last Minute Deal. We look forward to hearing from you and helping with all your spontaneous travel needs.